All rights belong to MistyCouture™ 2018

Customer Service

General Info

All MistyCouture corsets are tailor made to order, using only the finest material and measurements requested/submitted by you.

No two corsets are exactly alike.

All of MistyCouture corsets are strong and well crafted as structure and attention to detail are our main focus.

 

We do not work with real leather and any fur you’ll see on our website are all faux.

 

Customers are welcome to send in textiles of their choice after a sampler as been approved by us.

 

If you see something on the website but want it made slightly different, feel free to enquire for info about bespoke designs!

 

 

Turnaround time 

 

As each design is specifically made to order, corset manufacturing time is about 4-10 weeks  from payment date [for standard orders] and measurements file completed [for bespoke orders]. Turnaround time does not include shipping.

If you need your corset for a specific day be sure to request a rush service.

Prices for the rush service are the following:

+£50 – max 4 weeks waiting

+£70 – max 3 weeks waiting

+£100 – max 2 weeks waiting

+£130 – max 1 week waiting 

Bespoke designs

 

If the order total is below £400, 50% non refundable deposit is required as order confirmation.

The second half payment is required within the next 30 days or before shipping day.

Full payment required before shipping.

If the order total is above £400, 30% non refundable deposit is required as order confirmation and we can arrange a payment plan over 2 or 3 months.

Full payment required before shipment.

Couture & Special Orders

We love creating bespoke designs for special events such as weddings, prom, parties, etc..

Send us an e-mail, explaining what type of dress or garment you would like to have and we'll be happy to create your dream design for you.

Please note this service will require a £80 non refundable deposit that will cover time, designs and fabric samples. This will be deducted from the total, once the order is confirmed.

This kind of service starts from £500, deposit included.

 

 

Colours & Fabrics

 

We are happy to provide fabric and colour samples to help you decide what's the best style for you and avoid mistakes.

Is it possible to make 1 colour or fabric change within 48h from the order confirmation, unless you requested a rush service.

Corset features

All MistyCouture corsets include the followings:

 

  • 8/16 panels pattern depending on shaping and size required

  • 1/3 fabric layers depending on the fashion fabric chosen. Mirror matching, plaids and detailed patterned fabric may incur additional charges

  • European Coutil fabric always used.  

  • European made spiral steel bones for maximum comfort and shaping. Flat steel bones used at front and back for extra support.

  • Back lacing with Nickel free metal eyelets

  • 1.5cm high, strong, double faced polyester ribbon corset lacing. 

  • Triple stitched seams

  • Hand cut handmade bias binding edging

  • Waist tape

Shipping

Domestic Shipping

 

Corsets are shipped at no extra cost, via Royal Mail tracked and signed option.

Delivery between 1/2 days within UK.

 

International Shipping 

 

Orders are shipped via standard International option.

Delivery within 10 working days worldwide. This option is not tracked outside UK and it's not insured for damage or loss.

Express shipping via private courier is available worldwide for an extra fee. Delivery worldwide within 5 working days.

We are not responsible for any damages made during transit.

Full insurance is subject to extra charges, Please ask.

We aim to ship all OTR corsets purchased from the

sample sale within 3working days.

OTR ready to ship corsets are clearly marked and cannot be customised.

Bear in mind that during the months of November, December and January, our response and shipping times can be delayed. 

 

Payments and Customs Duties
All our prices are in UK Pounds Sterling (GBP), exclusive of any import duty. For international orders, Customs tax are responsibility of the customer.
By placing your order with us you constitute acceptance of the terms described at which point you are bound to your contract. 

Returns

 

How to Return/Exchange  

 

Returns are only available on Standard size corsets and are subject to approval. 

All items are thoroughly checked before shipping to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within 14 days from delivery, we will remake a new item for you. 

No refunds available on Bespoke designs, Made to Measure and Sample sale corsets.

Return/Exchange shipping charges are the customer’s responsibility.

All exchanges need prior authorisation and should be placed carefully in it’s original packaging.

Please insure the package for the value of the items and ship with tracking as we are not liable for lost package.

 

For non-European Union customers, you must clearly mark the package with the word RETURNED GOODS. Otherwise we reserve the right to refuse the package or charge you the full Customs and Excise duty.

 

Please do not hesitate to email us with any questions regarding your order. We will help where we can.

Cancellations

No changes or cancellations accepted after 48h from order confirmation on any made to order and customisable design. 

 

Damaged or incorrect items

 

From time to time MistyCouture will have a samples sale.

The designs on sale will have a detailed description and realistic images of the product on dress form or model. 


Customers will receive exactly what's shown and described and MistyCouture won't take any responsibility for "unrealistic expectations" and won't issue refunds.

No modifications to the product will be made after the purchase.

Every order will be photographed prior to shipping as evidence of quality and no faults.

 

MistyCouture is not responsible for damages caused during shipping, unless you purchased an insurance option.

Privacy

MistyCouture will treat every customer detail as private and confidential and will only use those supplied info to design, create and send out the order.

MistyCouture will not share any information with third parties, unless required by law.